Delayed Insurance Claims

Delayed Insurance Claims: What You Need to Know

Insurance is supposed to be a safety net—but when your claim or payout is delayed, that safety net starts to feel more like quicksand. Whether it’s a delayed auto, home, health, life, or commercial insurance claim, the wait can put major stress on your finances and your life. You’re not alone—and you’re not powerless. Let’s break down what to do if your insurance claim is delayed and how to make sure you get your payout without unnecessary roadblocks.

woman on the phone with insurance company who has delayed insurance claim payments in oklahoma city

Who Deals with Delayed Insurance Claims?

If your insurance company is stalling, dragging out paperwork, or making endless requests for more documentation, it may be time to bring in reinforcements. Policyholders often turn to experienced insurance attorneys, such as Kane Advocates, when facing unexplained or unjustified delays. Legal professionals can push back against unfair tactics, make sure your rights are protected, and sometimes even uncover patterns of bad faith behavior by the insurer.

You don’t need to wait endlessly while bills pile up or damage goes unrepaired. The right advocate can help accelerate the process—and hold the insurance company accountable.

Kane Advocates principal, Susan Kane, talking with a client at the Kane Advocates office.
delayed insurance claims

What Is a Delayed Insurance Claim or Payout?

A delayed insurance claim occurs when your insurance provider takes longer than reasonable to approve or pay a claim. These delays can happen at any stage of the process—before approval, after approval, or even during payout. You might be left wondering:

  • Why hasn’t my insurance company responded?

  • Why did they ask for more documents after I sent everything?

  • Why was my claim approved but still not paid?

These aren’t just annoying questions—they’re red flags. Every insurance policy comes with an implied duty of timely communication and payment. If your insurer isn’t moving forward within a reasonable timeframe, you have the right to challenge that delay.

When Does a Delay Become a Problem?

Some delays are normal. It can take time to process paperwork, assess damages, and confirm coverage. But if your claim has been dragging on for weeks or even months without a clear reason, that’s a problem.

 

Insurance companies are legally required in most states—including Oklahoma—to act in good faith and handle claims promptly. They can’t just keep you in limbo forever. A delay may be considered “unreasonable” if:

You haven’t received any updates for an extended period

The insurer keeps shifting blame or asking for repetitive documents

A payout was approved but not issued within the expected timeframe

You're getting the runaround from multiple departments

Where Can You Turn When an Insurance Payout Is Delayed?

If you’re dealing with a delayed insurance payment, you have options. Start by reviewing your insurance policy—most contracts contain a timeline for claim resolution or payout after approval. Next, document all communication with your insurer. Keep records of emails, phone calls, and letters. If they miss deadlines or stall without a valid reason, that could support a bad faith claim later.

 

Still getting nowhere? That’s when contacting Kane Advocates makes sense. They can demand timely action from your insurer and help enforce your rights under Oklahoma law (or your state’s equivalent if you’re outside OKC).

Susan Kane of Kane Advocates with Buster, the Cane Corso inspiration for their logo.

Fight Back Against Delayed Insurance Claims and Payouts

If your insurance company is dragging its feet, don’t wait around hoping it’ll sort itself out. A delayed claim or payout is a serious issue, and you have every right to demand answers—and results. Insurance companies have legal obligations to process claims in good faith and make timely payments. If they’re not doing that, you can and should take action.

You don’t have to face the stress of uncertainty alone. If you’re asking yourself what to do if your insurance claim is delayed, we’re here to help. Reach out today to learn how we can help move your claim forward and hold the insurer accountable.

Your time matters. Your claim matters. Let’s get it resolved.

give us a call

If you don’t know what to do or you’re unsure if you have a case, just call. We are here to help you navigate the complex world of insurance claims.
Does not create attorney-client relationship, for informational purposes only.